Abu Dhabi airport using IoT to cut queues and increase capacity

Written by: Felicity Stredder |
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Dubai Technology Partners (DTP), a systems integrator for the aviation industry, has joined forces with Xovis, a provider of people flow monitoring solutions, to improve operations at Abu Dhabi International airport.

Abu Dhabi airport serves 24m passengers a year, anticipated to grow to 45m passengers within the next ten years. Integrated with DTP’s desk planner solution, the Xovis Passenger Tracking System (Xovis PTS) will allow Abu Dhabi Airports, the operators of Abu Dhabi International Airport, to improve passenger flow and reduce waiting-time in critical areas like check-in, security, immigration and baggage claim Xovis PTS will also enable the airport to manage its resources and thereby increase capacity and passenger satisfaction.

Abdul Majeed Al Khoori, Acting CEO of Abu Dhabi Airports commented on the decision to partner with DTP and Xovis. “This project has been key in meeting the growing challenge of balancing the increased volume of passengers and operational efficiency.” Al Khoori added that the team will be able to anticipate and respond to traveller flows for better real time and planning decisions.

After a successful trial at a check-in area in Terminal 3, DTP has deployed 455 Xovis 3D sensors in 19 sites in T1, T1A and T3. Managing Director at DTP, Abdul Razzak Mikati, explained how the technology will be used. “We have designed and implemented a Desk Planner module, that enables the airport to forecast “desk demand” for security and immigration areas. Moreover, we analyse and lay out the collected data and KPIs on interactive airport maps to allow the airport operations to react with necessary measures against any challenges in the passenger flow,” he explained. Business intelligence tools, meanwhile, will enable airport managers to monitor SLAs and performance of the various airport teams involved with the passenger flow.

The installations at Abu Dhabi airport strengthen Xovis’ position as leading provider of people flow monitoring solutions in the region, adding Abu Dhabi to its operations at Dubai and Doha. “To be part of AUH’s growth strategy is a great opportunity to show what we are best at – helping airports bust queues and boost passenger satisfaction. We look forward to working together on future projects, with our esteemed partner DTP, in this rapidly growing region,” asseryed Andreas Fähndrich, Managing Director, Xovis.


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