DHL chosen to handle easyJet at Gatwick

What a mess DHL have made of this in at least the loading of passengers. That pointless zigzag ...

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In an unexpected turn of events, global logistics company DHL has been appointed to take over easyJet’s ground handling operations at London Gatwick airport.

With this ground-breaking new arrangement, easyJet polishes its reputation as an innovator. From November 1, 2017, DHL will handle check-in, baggage and departing passengers for the airline, along with various other ground services, such as loading and logistics operations.

The new contract will see the logistics provider take over responsibilities at the airport from ground handler, Menzies, which will continue to handle easyJet's operations in seven countries on the carrier’s network.

Chief Operating Officer for easyJet, Chris Browne, commented on the decision. “EasyJet is looking forward to developing a new partnership with DHL building on their global expertise in logistics and service,” he said. “The focus of all three companies will be to achieve a seamless transition over the coming months providing high quality services to easyJet's passengers at Gatwick while enabling affected staff to move to DHL."

Paul Dyer, CEO DHL Supply Chain UK & Ireland, also commented. “This transformational contract will see us support easyJet in delivering core customer service and logistics operations including passenger arrival and bag-drop, baggage sortation, boarding gate marshalling aircraft loading and unloading, as well as management of other service providers."

Despite the surprise move, Menzies will remain the airline’s biggest ground handling partner.

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What a mess DHL have made of this in at least the loading of passengers. That pointless zigzag walkway needs to be dumped. Mobility impaired passengers still need to use the aircraft lift access. The zigzag walkway is an over-engineered solution to a problem that does not exist.
DHL is a great company but I do constantly wonder why the practice of outsourcing ground handling is so prevalent. I have always preferred to insource rather than outsource because it helps provide a truly integrated approach to customer experience. When I was the Ops Manager for Shell Aviation in Australia, we developed great skill and talent internally, we were far more effective and productive than our competitors who outsourced and had totally engaged and supportive employees. Mind you, we also looked after them well because we achieved through our employees.

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