dnata to launch INFORM resource management system in Dubai

Written by: Felicity Stredder |
(l to r) Thomas Schmidt, Director, Airport Systems, INFORM, and Steve Allen, Divisional Senior Vice President, UAE Airport Operations, dnata
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Ground handler dnata has announced plans to launch a new resource management system in Dubai.

The new system, which includes a leading-edge software platform and advanced analytic tools, will help the company optimise operations and efficiently manage its 20,000 employees and resources at Dubai International airport and Dubai World Central.

As well as enhancing operational efficiency, the implementation of dnata’s new resource management system is expected to improve employee productivity and support better on-time performance, as well as allowing dnata to apply further innovative technologies, including artificial intelligence-driven solutions and autonomous vehicles, in the coming years.

The technology will be provided by INFORM and will be gradually implemented across dnata’s ground handling and cargo operations from June 2019.

Steve Allen, Divisional Senior Vice President, UAE Airport Operations, dnata, said: “Innovation is at the heart of dnata and is key to deliver the next generation airport experience in Dubai. Our new, cutting-edge resource management system will enable us to plan and manage the world’s largest ground handling operations at a level never seen before in the industry.”

“The new system will improve efficiency across our operations, which will benefit all dnata stakeholders, including our customers, suppliers, employees, as well as Dubai passengers.”

Thomas Schmidt, Director, Airport Systems, INFORM, said: “For over 20 years, we have worked closely with dnata and supported the successful growth of its ground operations at Dubai International airport. We are proud of this long-term relationship. With this project we will provide dnata with the latest technology and an expert, Dubai-based team.”

Recent initiatives for dnata in Dubai include the opening of new, state-of-the-art facilities, such as the new customer service centre and cargo integrated control centre, the GSE recycling programme, the conversion of its diesel-powered forklifts to electric ones and the introduction of a cloud-based software platform that enables freight forwarders and airlines to plan all land transport processes more efficiently.

dnata serves over 120 airlines operating from the UAE assisting over 240,000 passengers, moving 2,000 tons of cargo and preparing more than 10,000 inflight meals every day.


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