Latest ISAGO manual aligns with ICAO and COVID guidance

Written by: Felicity Stredder |
Comment on this article

IATA's tenth edition of the IATA Safety Audit for Ground Operations (ISAGO) Standards Manual is now available.

ISAGO, the standardised and structured audit programme for ground service providers, aims to improve ground safety by reducing ground damage incidents. The standards and recommended practices contained in the latest edition have been updated to align fully with corresponding guidelines issued by the International Civil Aviation Organisation (ICAO) and to include COVID-19 best practices.

ISAGO now includes the audit of passenger, employee health and other requirements that reflect the new operational circumstances brought about by the COVID-19 pandemic. This also includes state- and industry-developed best practices and guidelines so that GSPs can specifically address these pandemic related issues/requirements.

“Fully aligning the ISAGO Standards with ICAO’s Manual on Ground Handling (ICAO Doc 10121) ensures that GSPs on the ISAGO registry apply the same global best practices in ground operations, including at the same level required of airlines and airports for the management of safety,” said Catalin Cotrut, IATA’s Director Audit Programmes.

As of February 2021, over 230 GSPs are registered under ISAGO.

This material is protected by The Airports Publishing Network Ltd copyright see Terms and Conditions.
One-off usage is permitted but bulk copying is not. For multiple copies contact


Please view our Terms and Conditions before leaving a comment.

Change the CAPTCHA codeSpeak the CAPTCHA code