TUI wins service improvement awards

Written by: Alwyn Brice |
The eezeetags Team would like to congratulate TUI, Gatwick and Materna for this award. We at ...

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Materna IPS has implemented a self-bag drop project for TUI.

TUI won three awards at the Real IT Awards in London, in May 2018, for the significant service improvements achieved by installing its Self-Service Bag-Drop application at Gatwick airport. Materna Integrated Passenger Services developed the automated check-in and bag-drop systems on behalf of TUI and implemented the self-service project with the airport. As part of Gatwick's check-in transformation, Materna IPS has already carried out several major installations in recent years.

At the Real IT Awards, the airline TUI received the Winner Award for Service Improvement in the Project Awards category, which recognises outstanding innovative projects, and was ranked second in the project of the year (less than £250,000). With the Gatwick self-bag drop project, developed and jointly implemented by Materna IPS, TUI has been able to achieve significant improvements in business operations and customer experience, and to improve service quality by providing more opportunities for its customers. In addition, TUI received the Runner Up Award in the overall RITA 2018 category.

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The eezeetags Team would like to congratulate TUI, Gatwick and Materna for this award. We at eezeetags are proud to be contributing to this success, being the passenger-friendly bagtag used in the award-winning installation. We would like to thank all for their co-operation.

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