Perth airport chooses Amadeus to transform passenger experience

Written by: Felicity Stredder |
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Perth Airport has committed to an extensive upgrade of its passenger handling systems, with a fully integrated suite of solutions from Amadeus and ICM Airport Technics.

The agreement sees Perth build on its use of Amadeus’ cloud-based passenger handling platform, which has been in operation since 2015. The new upgrades will mean that the airport can rapidly scale services up and down to match peaks and troughs in demand.

Automation has been enhanced with the introduction of ICM’s Hybrid Auto Bag Drop units and check-in kiosks, along with ICM’s common use self-service platform. The hybrid functionality means passengers can check-in and drop their bags independently, or the same units can be switched to full-service mode and staffed for conventional check-in. Amadeus Passenger Verification will also be installed, allowing passengers to go airside quickly and easily using their boarding pass.

Further, a planned trial at the airport will see travelers here become some of the first in the world to use their biometric identifiers at touchpoints including check-in and boarding.

Perth airport CEO Kevin Brown remarked: “The passenger experience is paramount and with new automated technologies we can serve more passengers to a higher standard, supporting the growth of our airport. The expansion of cloud-enabled technology at Perth airport will significantly improve the passenger handling process. Our airline partners can also expect continuous improvements from the integrated technology.”

“Perth airport is taking a major step to transform the way it serves passengers by harnessing the latest advances in technology. What’s different about Perth’s vision is the use of modern technology to deliver an improved experience by utilizing automation at every step of the traveler’s journey, from check-in to boarding. Bringing ICM into Amadeus has made all this possible and we look forward to seeing the benefits this technology will bring for our customers and their passengers,” commented Bruno Spada, Executive Vice President, Airport IT at Amadeus.

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