Saudi Ground Services invests in UK software solution

Written by: Alwyn Brice |
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Ideagen, a UK-based software firm, is to provide the software to SGS.

The project is expected to enhance the handling operation across the organisation's entire network.

The software in question, Q-Pulse, will replace a series of manual and paper systems that are currently in use by SGS to maintain compliance with internal standards and certifications. This upgrade will in effect become SGS’ centralised management system, helping its many locations within the Kingdom to streamline document creation and control and audit management; it will also provide functionality for non-conformance, deviation and analysis.

Fawzi Milibari, Quality Specialist at Saudi Ground Services, commented on the investment. He said: “We are looking to improve our safety, quality and security operations and, with Q-Pulse, we now have an electronic centralised management system in place. Not only will we see safety, quality and security process benefits, the system will be the catalyst to the removal of our previous existing disparate, silo-driven systems.

“The tools utilised by the company and our quality and safety team were manually managed and maintained, such as paper hard copies of documentation or information.

“As is the case with any manually driven set-up, the systems in place were more difficult to maintain and required much more time and resource dedicated towards them.

“Q-Pulse will be rolled out to 27 locations across the Kingdom of Saudi Arabia, and will be the system of choice for Saudi Ground Services as we enhance our operations.”

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