Faster freight handling from Swissport

Written by: Alwyn Brice |
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Swissport is speeding up the air freight handling processes at its cargo warehouses by introducing newly developed self-service kiosks.

This digital innovation reduces waiting times and increases the quality of the air freight documentation.

Swissport’s cargo business at Brussels airport was the front runner, and is to be followed by Amsterdam airport. The new service, which Swissport will roll out across all its core cargo stations within the next 24 months, is aimed at the reduction of waiting times, whilst increasing the quality of air freight documentation and ultimately raising levels of customer satisfaction.

“Our new kiosks support the paperless eFreight initiative by IATA and at the same time accelerate the import and export processes for our customers significantly,” says Hendrik Leyssens, Vice President Global Operations Cargo at Swissport International. “Truck drivers benefit from minimal wait times and faster turnarounds.”

After the drivers register and identify at the kiosk with an official ID or passport, they can scan all relevant air freight documentation. They then receive a text message containing information relating to which truck gate the cargo must be dropped. Shipping information can also be entered via a Kiosk-Web Portal directly by the forwarder. Furthermore, customers may link their IT systems via an API interface to Swissport’s database.

Importantly, the new system increases both efficiency and security. During the documents check, the kiosk system, which is connected to the EU Regulated Agent database, also checks the security status of every shipment.


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